Paula Denney Quoted in 'Law360' on Managing Client Expectations


The article asked a variety of law firm partners from both the litigation and transactional sides of the practice to share their best advice for making sure clients have a positive experience throughout the case or transaction.

In terms of litigation, Ms. Denney stressed the importance of being realistic and anticipating possible challenges to the client’s position.

“While you present your client’s positive arguments first, it is also important to explain the likely counter-arguments and possible wild cards,” she said. “When opposing counsel makes those arguments or the ‘expected unexpected happens,’ you gain credibility.”

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Ms. Denney has a wide-ranging practice that includes representing clients in managed care, healthcare, employment and employee benefits, and business litigation matters. In each of these areas, Ms. Denney takes a focused approach to issues based on the client’s specific objectives, rather than “one size fits all” counseling and advocacy. Ms. Denney was named a “Super Lawyer” (2005-2014) by Thomson Reuters. She was also recognized as a “Top Lawyer” by H Texas magazine and was honored by Super Lawyers, Corporate Counsel Edition for being a “Super Lawyer in Business Litigation.” Ms. Denney is a Society of Human Resources Management Certified Diversity Trainer. She is licensed to practice in Texas, Florida, Arizona and Tennessee, as well as numerous federal courts.