Public Utility Commission of Texas Provides Relief to Customers Amid COVID-19 Pandemic

March 27, 2020 | Insights



By Craig Bennett

Order Directing Certain Actions and Granting Exceptions to Certain Rules

On March 26, 2020, the Public Utility Commission of Texas issued an order providing relief and consumer protections to water, sewer, and electric utility customers in Texas. The order requires utilities to offer a deferred payment plan to customers and limits the ability of utilities to charge late fees, interest on deferred payments, or to disconnect service for non-payment of bills during the current coronavirus state of emergency.

Read the order »

Order Related to COVID-19 Electricity Relief Program

On March 26, 2020, the Public Utility Commission of Texas issued an order establishing a COVID-19 Electricity Relief Program, a customer assistance program for eligible residential customers of retail electric service in the areas of this state open to customer choice. The order creates a customer assistance fund designed to offer financial assistance to customers during the current coronavirus state of emergency, and limits the ability of electric utilities to disconnect customers for non-payment of bills.

Read the order »


Meet Craig

Craig R. Bennett counsels clients on administrative and regulatory law matters related to compliance, enforcement, litigation, and judicial review of administrative agency decisions. Prior to Jackson Walker, Craig served as a Master Administrative Law Judge with the Texas State Office of Administrative Hearings for 18 years. Outside of his practice, Craig serves as an adjunct professor at the University of Texas School of Law, where he has taught Texas Administrative Law since 2007.

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