Jackson Walker partner Cheryl Camin Murray was featured in Part B News discussing the growing medical and legal risks associated with the use of AI chatbots in healthcare settings.

In discussing a lawsuit brought by the Commonwealth of Pennsylvania against an AI company, Cheryl explained that certain chatbot designs can create legal exposure when they blur the line between simulation and real-world medical advice.

The character.ai bot “is known for creating fictional, role-playing characters,” Cheryl said. “As a result, the ‘doctor’ chatbot may be viewed as a fictional character for conversation purposes. But the Pennsylvania Medical Board determined that the line between fiction and reality was crossed, resulting in the unlawful practice of medicine.”

Additionally, the publication notes that risk exposure may increase as healthcare providers adopt AI tools for clinical and operational functions, including patient triage, medical record management, and virtual assistance.

For further insights, read the Part B News article, “AI chatbots create medico-legal trouble; reduce your risk of harm.”

Meet Cheryl

Cheryl Camin Murray is a partner in Jackson Walker’s Healthcare & Life Sciences section in Dallas. With advanced degrees in law and public health, Cheryl advises hospitals, dental practices, physician groups, and long-term care organizations on regulatory, compliance, and transactional matters. She is experienced in licensing, AI regulatory compliance, and liability issues, and is well-versed in the Anti-Kickback Statute, Stark Law, HIPAA, and HITECH. Cheryl provides practical solutions to help clients navigate complex healthcare regulations.